Frequently Asked Questions
Everything you need to know about shopping with 1Collectibles.
How long does shipping take for my order?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for limited edition items?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that certain exclusive drops may be eligible for store credit only.
How can I ensure I am buying the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are all products on 1Collectibles authentic?
Absolutely. Every item in our curated collection undergoes a rigorous multi-point inspection process to guarantee 100% authenticity before it reaches your door.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Affirm.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.